Heng Yu Health · Shanghai, est. 2016

Medical Care in China, Made Clear.

A medical care coordination and health management company helping international patients, families and businesses navigate healthcare in China and beyond.

Explore Services Why Heng Yu

3,000+Partner hospitals

10,000+Specialists in network

261,000+Cumulative consultations

7×24Hour support

About Heng Yu

Founded in Shanghai in 2016, Heng Yu is a medical care coordination and health management company dedicated to helping international patients, families and businesses navigate healthcare in China and beyond.

Since 2016 we have delivered premium health management programmes mainly for Fortune 500 financial institutions — including banking, insurance and securities — as well as corporate clients across other industries.

Our B2B client base has grown rapidly through word of mouth, and we increasingly support our clients' own business growth.

Learn why clients choose us

What sets us apart

A decade of health management experience

A Decade of Health Management Experience

Premium health management programmes for banks, insurers and leading corporations — delivered at scale and measured by rigorous procurement audits.

In-House Medical & Care Team

Doctors, nurses and care coordinators recruited from leading hospitals provide medical record review, treatment planning, hospital accompaniment and follow-up — ensuring continuity of care at every step.

Trusted Partners in Health

Years of high-standard health programmes for financial institutions and corporate clients across industries, growing steadily through strong word of mouth.

70+In-house medical & care staff

30+Leading financial institution clients

500+Partner health check centers

31Provinces & regions covered

Ready to experience the difference?

Whether you need a second opinion, help navigating a complex diagnosis, or a trusted partner for your organisation's health benefits — we're here to help.

Request a consultation

Services

Expert medical opinions and care coordination, end to end.

Three core services built around independent specialist review and on-the-ground support in China.

Service 1

Expert Second Medical Opinion from Specialists at Renowned Chinese Hospitals

What would specialists from renowned Chinese hospitals say about your diagnosis?

When facing a serious diagnosis or a major treatment decision, a second opinion can help you move from indecision to certainty. We connect you with specialist teams from top-tier tertiary hospitals for your condition to independently review your case — including your current diagnosis, existing treatment plan, and alternative options.

In-House Medical Record Review

Our in-house medical team collects and reviews all relevant records, then organises them into a standardised case summary:

Imaging films and reports (CT, MRI, PET-CT, ultrasound)
Laboratory results (blood work, pathology, genetic testing)
Discharge summaries, surgical records and prior treatment history
Current medication list and known allergies

Turnaround: 1–2 business days after receiving all records

Specialist Matching

We match you with a specialist suited to your case — rather than a general referral. Matching considers disease subtype, treatment modality, specialist seniority and department experience. For interdisciplinary cases, we arrange a multidisciplinary consultation by 2 specialists from national top tertiary hospitals.

Matching and scheduling: 3 business days

Second Opinion Report & Next Steps

A detailed bilingual written report includes:

Independent assessment of your current diagnosis
Evaluation of your existing treatment plan
Alternative treatment options in China and their pros/cons
Recommended next steps and estimated hospital cost range (if treatment in China is advised)

The report includes a 30-minute follow-up consultation with our medical team to walk you through the findings.

Report delivery: 3 business days after specialist consultation

Standard Tier

CNY 3,960

One specialist review · Associate Chief Physician and above

Recommend 2–3 suitable specialists; one assigned to your case
Written second opinion report (bilingual)
Report translation & formatting
2 follow-up consultations

Premium Tier

CNY 6,660

For complex / rare conditions requiring multidisciplinary review

Written second opinion by 2 specialists
Report translation & formatting
2 follow-up consultations

Service fees cover the specialist review and report. Estimated hospital treatment costs in China are provided separately as a reference.

Service 2

Premium Health Screening

Three tiers of carefully designed health checkups at leading Shanghai hospitals, coordinated end to end by Heng Yu.

Dimension	Essential Screening Zhongshan / Ruijin Hospital	Comprehensive Screening Huadong Hospital	Customized Screening
General Examination	Routine internal medicine, surgery, gynecology (female), ECG	Routine internal medicine, surgery, ophthalmology, ENT, dentistry, gynecology (female), plus anesthesia consultation	Based on Essential or Comprehensive; items flexibly added or removed, with optional in-depth screening
Laboratory Tests	CBC, urinalysis, liver & kidney function, lipid profile, fasting glucose, electrolytes, tumor markers (AFP/CEA/CA), thyroid function, vitamins, immunology	CBC, urinalysis, cardiac enzymes, full coagulation panel, full thyroid panel, tumor markers, pepsinogen (PG I/II), H. pylori breath test, bone metabolism markers	Selected to individual needs
Auxiliary Examinations	Color Doppler ultrasound (hepatobiliary/pancreatic/splenic, thyroid, heart), CT	Chest CT, cerebral vascular MRI, bone densitometry (DXA), ECG, painless gastroscopy & colonoscopy (VIP), multi-site ultrasound, mammography (female), TCT/HPV (female)	Modular, on request
Estimated Price	CNY 19,000	CNY 21,000	Priced per items selected

① Prices are tax-inclusive reference; actual cost varies by hospital and package. ② Specific items may vary by hospital. ③ Heng Yu standard services are consistent across all three tiers.

Service 3

Complex Case Navigation (CCN)

Structured medical review, specialist matching, and end-to-end care coordination in China.

For patients facing a serious or complex diagnosis, conflicting medical opinions, or uncertainty about next steps — CCN turns an unclear medical situation into a clear, actionable plan.

Who it's for

Patients who need clarity

New or unclear diagnosis; conflicting opinions; considering treatment in China; complex or rare conditions needing multidisciplinary input; exploring new therapies at China's top hospitals.

Objective

Independent & structured

Independent specialist review not affiliated with any single hospital; a standardised case-review process that ensures nothing is missed.

End to end

From review to follow-up

Covering initial review, treatment coordination and follow-up. All reports and communications provided in both English and Chinese.

Case Intake & Medical Record Review

A dedicated case manager collects and organises all records — imaging, labs, pathology, discharge summaries, surgical and treatment history. Our in-house medical team identifies key clinical questions, flags missing information and prepares a standardised bilingual case summary.

Deliverable: standardised bilingual case summary · 1–2 business days

Expert Specialist Opinion

We match the most appropriate specialist by disease subtype, stage and treatment modality, and coordinate a remote video or in-person review. The specialist gives an independent assessment, evaluates your current plan and recommends next steps.

Deliverable: bilingual expert opinion report · 3 business days to match & schedule · Associate Chief Physician+

China Care Pathway Design

If further examination or treatment in China is recommended, we design a clear step-by-step pathway — city, hospital, department, the order of tests and consultations, and an estimated cost range. Your roadmap, reducing uncertainty and redundant tests.

Deliverable: personalised care pathway document (bilingual), with cost estimate

End-to-End Coordination in China

Once you arrive, we manage appointments with priority access, certified medical interpreters for all consultations and exams, admission coordination, and daily care coordination with regular updates. Optional: airport transfers, hotel booking, visa assistance.

Includes: appointments, interpretation, admission coordination, daily updates

Follow-up & Family Alignment

After each consultation we explain results in plain language, clarify next steps and trade-offs, and keep family — in China or abroad — informed. After you return home, 6 months of remote follow-up track progress and address new questions.

Deliverable: bilingual report explanations, follow-up log · 6 months post-departure

Case 1 · Unclear Diagnosis

CNY 14,000

For patients with diagnostic uncertainty. May involve multidisciplinary second opinion and ≥2 care-plan communication sessions.

Case 2 · Confirmed Diagnosis

CNY 12,000

For patients with an established diagnosis. Direct treatment pathway coordination.

Important notes: unclear / rare cases may need ongoing reassessment; confirmed critical conditions may require extended hospitalisation or ICU transfer; multidisciplinary consultations may yield differing opinions; all CCN services are customised and timelines vary by disease and severity.

Your Journey

From consultation to recovery — six services designed to make your medical journey seamless.

Expert Consultation & Treatment Plan

Receive a personalised treatment plan and transparent cost estimate from China's leading (top-tier) specialists — before you travel.

Hospital Admission Coordination

We handle all paperwork and arrangements for a smooth, stress-free admission.

Professional Medical Interpreting

Our trained interpreters ensure clear, accurate communication with your medical team.

Travel & Accommodation Support

We arrange airport transfers and comfortable lodging near your treatment center.

Post-Treatment Care & Follow-up

We provide ongoing support and follow-up care to help you recover smoothly.

Telemedicine & Remote Second Opinions

Access leading Chinese specialists through video consultations from anywhere.

Begin your journey with a clear plan.

One dedicated care manager — from first consultation to recovery back home.

Request a consultation

Why Heng Yu

A decade of building China's most connected medical coordination network.

Key metrics

Measured at scale, trusted by institutions.

3,000+Partner hospitals

70+In-house medical & care staff

261,000+Cumulative consultations

7×24Hour support

30+

Leading financial institution clients

70+

Insurance + health service programs in operation

1,000+

Daily service interactions

Provinces & regions covered

500+

Partner health check centers

10,000+

Specialists in resource network

99%

System availability

6.3 yrs

Average team experience

Six key advantages

Why clients choose Heng Yu.

Nationwide Medical Resource Network

More than access — curated insights into who to see, where, and why.

3,000+ partner hospitals across 31 provinces & regions
500+ partner health check centers, focused on tier-1 cities
10,000+ specialists, matched by disease subtype and treatment modality
Partnerships with renowned medical centers in the US and Japan for international second opinions

Enterprise-Level Service Validation

Trusted by leading institutions, measured at scale.

30+ leading financial institution clients (banking, insurance, securities)
70+ insurance + health service programs in operation
1,000+ daily service interactions · 261,000+ cumulative consultations
Member of the Insurance Service Ecosystem (ISE) since 2024

In-House Medical & Care Team

Real clinicians, not just coordinators.

70+ in-house staff, 65%+ with medical / healthcare backgrounds
Family doctor team: licensed physicians, avg. 7+ years experience
Care coordinators: licensed nurses, avg. 6+ years experience
Medical Director: 16 years industry experience · team average 6.3 years

Measurable Service SLA

Faster than industry standard, every time.

Service response within 2 hours; outpatient appointment 3 business days (vs. industry 7)
Hospitalisation / surgery coordination 5 days (vs. 10); domestic second opinion 5 days (vs. 7)
Medical escort arrangement 1 day (vs. 3); urgent complaint response within 2 hours
All SLA commitments written into contracts, with a dedicated complaint compensation fund

Information Security & Technology

Enterprise-grade security for your most sensitive data.

ISO/IEC 27001:2022 certified · Cybersecurity Classified Protection Level 3
Self-built order management system; system availability ≥99%, avg. API response 1 second
Supports 200+ concurrent queries; data masking, message encryption, signature verification
System integration with enterprise clients within 15 business days

Continuity of Care

Support before, during, and after — one point of contact.

7×24 professional physician phone consultation, unlimited usage
Pre-visit reminder by 3 PM the day before; post-service follow-up within 1 business day
Medical escorts with healthcare qualifications; extendable on request
Dual-path service: remote consultation & travel-to-China coordination

Credentials & certifications

Certifications and memberships.

#	Credential	Description	Category
1	ISO/IEC 27001:2022	Information Security Management System certification, covering information security management consulting services.	Info Security
2	Cybersecurity Classified Protection Level 3	National cybersecurity classified protection at Level 3 — the highest level for non-banking enterprises.	Info Security
3	Computer Software Copyright	Registered copyright for the self-built order management system.	Technology
4	Security Penetration Test Report	Annual third-party security penetration testing (latest: 2025).	Info Security
5	Insurance Service Ecosystem (ISE) Member	Member since 2024, participating in cross-industry collaboration between insurance and health services.	Industry
6	Pudong Elderly Care Service Association Member	Member since June 2026, participating in industry standard development for elderly care and medical escort.	Industry
7	Fudan University Education Foundation Certificate	10-year health management & medical escort donation (May 2025), benefiting 5,000+ faculty and staff.	CSR

Call to action

Ready to experience the difference?

Whether you need a second opinion, help navigating a complex diagnosis, or a trusted partner for your organisation's health benefits — we're here to help.

Request a consultation Read the patient guide

Patient Guide

Everything international patients need to know before traveling to China for medical care.

Preparation

What to prepare before you travel.

01 · Passport & visa

Documents

Passport valid 6+ months beyond departure. Check visa-free eligibility (50+ nationalities unilateral 30-day; 240-hour transit for 55 countries). For stays over 30 days apply for an S2 private affairs visa (up to 180 days). Apply 4–8 weeks ahead.

02 · Medical records

Records & translation

Collect imaging (CT/MRI/PET-CT), labs, pathology, discharge and surgical records. Translate key records (Heng Yu provides professional medical translation) and prepare a concise English case summary.

03 · Financial

Payment & costs

Most international patients pay out-of-pocket or via commercial insurance. Hospitals accept RMB cash, major credit cards, bank transfer, Alipay/WeChat Pay. Get a cost estimate from Heng Yu before travel.

04 · Travel

Flights & lodging

Book flights after confirming the treatment schedule. Stay near the target hospital: international hotels, serviced apartments or hospital guest houses. Typical stay: outpatient 3–7 days, surgery 1–3 weeks, IVF 4–6 weeks, oncology 4–8 weeks.

05 · Medication

Drugs & health

Prepare a generic-name medication list with doses; carry supply plus 2 extra weeks in original packaging. Note all allergies and keep routine vaccinations up to date.

06 · Communication

Apps & emergency

Ensure your phone works in China; install WeChat, Alipay and translation apps. Save your Heng Yu 7×24 care manager, local hospital emergency and embassy contacts. Heng Yu provides bilingual support throughout.

Why China

Four reasons international patients choose China.

01 · Cost

Cost-Effective

China's large system and patient volume distribute costs; national drug procurement (9 batches, 50%+ average reduction) and medical-consumable procurement (cardiac stents −93%, artificial joints −82%) keep treatment substantially lower.

40–80% lower vs. US / Europe

02 · Scale

System & Scale

The world's largest public healthcare network: 1,800+ Grade 3A hospitals, 4,267 tertiary hospitals, 10.15 billion annual outpatient visits, 5.082 million licensed physicians, 961 national clinical key specialty projects.

10.15 billion annual outpatient visits

03 · Speed

Speed & Efficiency

Unlike systems where waiting weeks is common, Chinese hospitals complete diagnostic workup in 1–3 days; ultrasound same-day, CT/MRI in 1–3 days, lab results within hours. Online booking, EMR and mobile payment drive efficiency.

1–3 days average diagnostic cycle

04 · Accreditation

International Accreditation

Multiple JCI-accredited hospitals; CIHA achieved 97% score and ISQua EEA certification (2022), now recognised alongside JCI (USA) and ACHS (Australia). 30+ hospitals participate in CIHA evaluation.

97% CIHA / ISQua score

Medical specialties

Specialties with recognised strength in China.

Referenced to the National Clinical Key Specialty Program and the Fudan China Hospital Specialty Reputation Ranking.

Oncology

One of the most widely covered national key specialties. CAMS Cancer Hospital (Beijing) and Sun Yat-sen University Cancer Center (Guangzhou) consistently rank top. Precision radiotherapy (proton, TOMO), PD-1/PD-L1 immunotherapy, CAR-T, MDT.

Comprehensive oncology, immunotherapy, proton therapy

IVF & Reproductive Medicine

Reproductive health & infertility is a national clinical key specialty. IVF, egg freezing, third-generation IVF with PGT — strictly licensed by the NHC, with success rates matching leading international centres at lower cost.

IVF, genetic screening for families

Orthopedics

Beijing Jishuitan Hospital ranks #1 nationwide, followed by Shanghai Sixth People's Hospital and PLA General Hospital. Joint replacement, minimally invasive spine surgery, sports medicine, robotic-assisted surgery.

Joint replacement, spine, sports injury

Hematology

CAMS Institute of Hematology (Tianjin) and Peking University People's Hospital lead nationally. CAR-T for lymphoma and leukemia, haematopoietic stem cell transplant; multiple CAR-T products NMPA-approved.

Lymphoma, leukemia, stem cell transplant

Cardiology

Fuwai Hospital (Beijing) ranks #1 nationwide, followed by Zhongshan Hospital (Shanghai) and Anzhen Hospital. PCI, CABG, valve replacement, structural heart intervention — stents 93% cheaper via procurement.

Coronary & valve intervention

Traditional Chinese Medicine

~1,000 national TCM advantage specialties; acupuncture on the UNESCO Intangible Cultural Heritage list. Beijing offers 40+ TCM international medical tourism packages. Strong in chronic disease, post-op rehab, integrative oncology.

Chronic disease, post-op rehab, integrative care

FAQ

Frequently asked questions.

Outpatient procedures and health checkups: 3–7 days. Surgery: 1–3 weeks including pre-op workup and recovery. IVF: 4–6 weeks. Oncology: 4–8 weeks per cycle. Heng Yu provides a detailed timeline before travel.

Yes. You can specify the hospital and department. We recommend specialists based on your condition and can coordinate with named specialists on request, subject to their availability.

Yes. Heng Yu provides certified medical interpreters with healthcare backgrounds for all consultations and exams, and bilingual medical reports.

Hospitals accept RMB cash, major credit cards (Visa/Mastercard), bank transfer and mobile payments. A hospital deposit is typically required on admission. Heng Yu provides a cost estimate before travel.

All major hospitals have 24/7 emergency departments. Your Heng Yu care manager is available 7×24 to coordinate care and accompany you. We recommend travel health insurance covering medical evacuation.

Yes. We assist with visa invitation letters, nearby accommodation and family orientation. For surgery or extended treatment we recommend at least one family member accompany you.

Yes. Heng Yu provides remote follow-up — report interpretation, medication guidance and remote consultations with your Chinese treating physician — and translates follow-up records for your local doctors.

Prescriptions are filled during your visit. We can coordinate refills and international shipping where permitted. Note some medications may be subject to import rules in your home country.

Most international plans are accepted at top hospitals' international departments. Confirm coverage with your insurer; we provide itemised receipts, and some hospitals offer direct billing with specific insurers.

Service fees are refundable if cancelled before service initiation (terms in the service agreement). Hospital fees follow each hospital's own policy. Heng Yu service fees exclude hospital charges, which are paid directly to the hospital.

China does not require specific vaccinations for most nationalities. We recommend keeping routine vaccinations (flu, hepatitis A/B, tetanus) up to date; immunocompromised patients should consult their home physician.

Services run year-round. Spring (Mar–May) and autumn (Sep–Nov) offer the most comfortable weather in Beijing and Shanghai. Appointment availability may be reduced during Chinese New Year and National Day (Oct 1–7).

References

Government sources & credible media cited in this guide.

National Health Commission of China2024 National Health Development Statistics Bulletin — 10.15B outpatient visits, 4,267 tertiary hospitals, 5.082M licensed physicians. Official statistics.nhc.gov.cn The State Council of China (gov.cn)961 national-level clinical key specialty projects, 3,800 provincial and 11,000 city/county-level — May 2024 press conference.gov.cn The State Council of China (gov.cn)High-value consumable centralized procurement: coronary stents down 93%, artificial joints down 82%; national drug batches averaging 50%+ reduction.gov.cn National Immigration Administration240-hour transit visa-free policy — eligible countries, open ports and permitted stay regions. Official policy page.nia.gov.cn Fudan China Hospital Specialty Reputation Ranking2023 edition released Nov 2024: 45 specialties, top-10 hospitals each, 5,909 independent expert reviewers (government repost).cq.gov.cn